Policies and Information
When you order from Art of Spirit LeatherWorks you are ordering from a person, not a corporation.
This allows a level of personal attention to each order that larger manufacturers cannot match.
It is my goal to exceed your expectations.
Kathy Fowler / Art of Spirit LeatherWorks
I invite you to check out my customer feedback on Etsy at the following link:
http://www.etsy.com/feedback_public.php?user_id=5515734&feedback_type=from_buyers
Purchasing:
Please contact me with any questions on custom orders at aosleather@gmail.com
For in-stock merchandise:
I have added a Scrolling Purchase Option feature to my site - this features a selection of my current inventory. The page can be found through the Purchase Page tab on the left sidebar or by clicking here:
Purchase Page
Purchases may be made online at www.aosleather.etsy.com
All of the available inventory listed here can be purchased there, as well as items not featured on this website.
If you'd like to purchase items without going through Etsy then please email me directly at aosleather@gmail.com and I will be glad to set up a direct purchase with a Paypal invoice for your online payment convenience.
Payment on Custom Orders is required up front.
I prefer Paypal for all transactions. *No Paypal account? Please note that Paypal now allows payment without an account; just follow the simple directions in the checkout process*. Orders paid for by E-Check will be shipped once your e-check has cleared.
Michigan residents will be charged 6% sales tax.
All sales in US Dollars.
Regarding Sizing:
*Please read carefully*
My wristbands are sized according to wrist measurements. I add the necessary length to this wrist measurement to allow for bending around the wrist and overlapping/snapping.
Because people have different preferences on how a band should fit, most of my bands are listed with a sizing range between 2 numbers. This indicates that it will fit loosely on the smaller number, snugly on the larger number. For example, if a size reads "will fit a wrist measuring 6" - 6 1/2" " then it will be loose (not sloppy) on a 6" wrist and snug on a 6 1/2" wrist. Keep this in mind when ordering.
If you are requesting custom sizing and you're using a favorite band as a size guide, please measure the distance between snap centers (not end to end) and let me know that you are sending a "band" measurement, not a wrist measurement.
If you have any questions regarding sizing, please let me know.
If you order the wrong size (it happens!) please let me know right away. I will be glad to make arrangements for you to return your band for resizing. (There will be a shipping charge for this.)
Remember: Sizing is important and is the responsibility of you, the buyer.
Shipping Policy:
Shipping Policy:
Transactions up to 13oz and/or under $100.00 are shipped First Class, transactions over 13oz or $100.00 are shipped Priority Mail. I am very careful with my packaging -- your goods will arrive in good condition; if they do not, please let me know!! All domestic mailings will be shipped with delivery confirmation numbers. Shipments over $100.00 will be insured. The cost for this is included in your shipping & handling charges.
**Due to the customs regulations of some countries, I may not be able to ship all items to all locations. If you place an order that I cannot legally ship, you will be notified that your sale will be canceled and all money refunded. **
Return Policy:
Everything I make is guaranteed to be free of defects in materials or workmanship.
All returns should be authorized first by contacting me.
Any returns due to incorrect sizing or buyer's regret are subject to the following terms;
(1) Returns must be made within 15 days from date you received the item.
(2) Goods must be in like-new condition (no worn wristbands, no used bags!)
(3) Personalized items, such as those with your name on them, cannot be returned for any reasons other than flaws in workmanship or materials.
ALL RETURNS:
Original shipping fees will NOT be refunded.
If it is determined that the return is due to flaws in workmanship or materials, I will refund your return postage and assume all subsequent postage costs.
